GENERAL TERMS OF SERVICE

1. General Definitions

For purposes of these Terms and Conditions (the “Terms”), the following shall mean:

• Supplementary Agreement: A supplementary agreement to the Subscription Agreement to activate Additional Modules.
• Authorized Distributor: MANGO360 S.A.S., a company affiliated with REVMA LLC, authorized to offer, market, and provide support for the platform in certain countries.
• Client: The legal or natural person that contracts use of the Volanti platform, whether directly or through an Authorized Distributor.
• Modules: Modes of Service delivery described in clause two below.
• Additional Modules: Modules activated in addition to those initially selected when contracting the Service.
• Parties: Volanti and the Client, jointly.
• Platform: The digital environment, interfaces, and automation engines that make up the Volanti service.
• Privacy Policy: Volanti’s Privacy Policy available at volanti.ai/privacy-en.html
• Service: The service provided by Volanti to the Client within the scope established for each Module.
• End Users: Natural persons whom the Client contacts, manages, or interacts with through the platform.
• Terms: This document, applicable to all Clients and users of the Platform.
• Volanti: The software-as-a-service (SaaS) developed and owned by REVMA LLC.

2. Scope of the Service

• The Platform enables the Client to automate interactions with its own customers, users, or leads through conversational agents, automated flows, prediction engines, and omnichannel management tools, integrated primarily over WhatsApp or other messaging channels. Volanti does not act as the messaging channel provider but as an integrator of artificial intelligence–based functionality.
• Volanti provides different service modules, according to the features, conditions, and scope described below for each:
  • Module A: Proactive Appointment Management. Automation of the scheduling cycle by predicting the best date to contact each End User based on their vehicles and history. Proactive contact through various messaging channels, leveraging AI for End User service and routing.
  • Module B: Automated Surveys. Service for sending forms via WhatsApp to End Users to evaluate their experience. Results will be processed by Volanti to: (i) immediately route users with low satisfaction levels to the contact designated by the Client; and (ii) display metrics on a dashboard available to the Client.
  • Module C: Automated Reminders for Scheduled Appointments. Service for managing attendance at scheduled appointments including: (i) collecting information on appointments scheduled by End Users; (ii) preparing personalized messages; and (iii) sending reminders prior to the relevant appointment.
  Modules are independent of one another, and activation of any Module is optional for the Client.
• Contracting Additional Modules. At any time during the contractual relationship between Volanti and the Client, the Client may additionally activate one or more Modules to complement those initially selected, whether available at the date of this Agreement or developed by Volanti in the future (“Additional Modules”). Contracting any Additional Module shall be governed by these Terms, the Privacy Policy, and the Subscription Agreement, and may be implemented by:
  • A Client request sent to the email address designated by Volanti for that purpose, specifying the Additional Module selected and agreement with the current price, and Volanti’s express acceptance by the same means;
  • A service order issued by the Client detailing the Additional Module to activate and its price; or
  • Execution of a Supplementary Agreement between the Parties.
  The Client may also deactivate one or all Additional Modules at any time without affecting the validity of service for Modules that remain active.
• Integration Requirements. To provide services under certain Modules, Volanti may require the Client to grant access to information necessary for that purpose—including but not limited to End User identification and contact data, and appointment history and scheduling. Such access shall be implemented via API or query. The Client warrants that the information provided is accurate, complete, and current, and acknowledges that any error, omission, or lack of updates may affect Module effectiveness and releases Volanti from liability arising from such circumstances.

3. Access, License, and Use Restrictions

• Volanti grants the Client a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for the term of the agreement.
• The Client may not:
  • Copy, modify, decompile, or reverse engineer the Platform.
  • Use the Service for illegal activities or activities contrary to these Terms, the Subscription Agreement, and/or any Supplementary Agreement.
  • Assign, sublicense, or permit use by unauthorized third parties.
  • Extract data by automated means (“scraping”) or in bulk.
• Volanti reserves the right to suspend access if it detects misuse or violation of these restrictions.

4. Modifications to the Service and Subscription Agreement

Volanti may modify, update, or remove features of the Service, the Platform, and/or any Module for technical, commercial, or legal reasons. It may also amend these Terms and, consequently, linked Subscription Agreements and/or Supplementary Agreements, subject to the following:

• Changes will be communicated tacitly by publication on the website or the Client’s dashboard.
• If a change implies higher cost or economic detriment to the Client, the following will be offered:
  • A 15-day trial period to evaluate the new arrangement.
  • The possibility to terminate the agreement without penalty before the new arrangement takes effect.

5. Technical Support and SLA

Volanti (or the Authorized Distributor) will provide basic technical support by email or other enabled channels, on business days during commercial hours in the Client’s country. Unless otherwise agreed, service levels are:

• Initial response time: up to 48 business hours.
• Scheduled maintenance: at least 24 hours’ notice.
• Volanti does not guarantee 100% continuous uptime but will take reasonable measures to ensure system availability.

6. Confidentiality

All non-public information exchanged between Volanti and the Client in connection with the Service shall be considered confidential. This includes but is not limited to: workflows, strategies, End Users’ personal data, vehicle data, internal processes, metrics, integrations, and specific configurations.

Both Parties shall:

• Implement appropriate technical and organizational measures for its protection.
• Limit access to authorized personnel only.
• Not disclose or allow third-party access without written consent.

This obligation shall remain in effect for the entire contractual relationship and for two (2) years thereafter, including if termination results from material breach by either Party.

If there are reasonable grounds for suspected misuse or leakage, either Party may require the other to conduct a reasonable audit of compliance with this clause, at its own cost.

Without prejudice to the foregoing, the Client acknowledges and accepts that Volanti may use Confidential Information, interaction data, and content generated during Service delivery to train, optimize, and improve Volanti’s artificial intelligence models, algorithms, and conversational agents on the Platform. This use aims to improve accuracy, responses, and efficiency of the Service provided to the Client and the general evolution of Volanti’s technology. Volanti warrants without time limit that one Client’s operational data is not accessible to another. Furthermore, if such information is used for global Platform improvements (outside the Client’s exclusive environment), disassociation or anonymization processes will be applied to protect the identity of the Client and its End Users, in accordance with Clause 16.

7. Intellectual Property

All rights in the Platform, its source code, algorithms, interfaces, conversational flows, trademarks, models, and technical documentation are and shall remain the exclusive property of REVMA LLC.

The Client agrees that any improvement, modification, configuration, learning, derivative model, or deliverable generated by the Platform or AI agents during Service delivery belongs exclusively to Volanti. This includes without limitation:

• The structure and logic of developed conversational flows.
• Optimizations made to prediction engines.
• Any result derived from processing data through Volanti’s technology.

Nothing in these Terms shall be construed as assignment, transfer, or implied license of intellectual property rights beyond the contracted functional use.

8. Partners, Distributors, and Subcontractors

Volanti may provide the Service through business partners, authorized distributors, and/or subcontractors without prior Client approval. Such use of third parties does not imply assignment of obligations or release of Volanti’s liability.

The Client acknowledges and accepts that in its country of residence, the service may be operated through a local distributor.

9. Limitation of Liability

Volanti’s maximum liability under any contractual or non-contractual cause shall be limited to the amount actually paid by the Client in the three months preceding the event giving rise to the claim.

Volanti shall not be liable for:

• Indirect, incidental, or consequential damages.
• Loss of profits, opportunities, or data.
• Connectivity failures outside its control.
• Interruptions due to force majeure or third-party providers.

10. Client Obligations

In addition to financial obligations, the Client undertakes to:

• Maintain the accuracy of its registered data.
• Notify any material change in its commercial, legal, or contact situation.
• Use the Platform according to its design and operational limits.
• Obtain necessary consents to contact its End Users.

11. Client Liability Toward End Users

Volanti is not responsible for interactions between the Client and End Users. The Client assumes full responsibility for:

• Communications sent outside the AI agent or outside the Platform.
• Content used in its campaigns or flows.
• Compliance with applicable consumer protection laws.

12. Indemnification

The Client undertakes to indemnify and hold harmless Volanti (and its representatives, partners, or distributors) against any claim, damage, penalty, or expense arising from:

• Misuse of the Platform.
• Breach of these Terms.
• Infringement of third-party rights by the Client or its users.

This obligation includes without limitation legal defense costs, court fees, professional fees, costs, and any other reasonable expense incurred by Volanti as a result of such claims.

13. Reversion and Deletion of Information

Upon termination of the contractual relationship, Volanti undertakes, upon the Client’s request, to delete or return data provided by the Client within a reasonable timeframe. The Client shall make such request and download its information before the effective termination date.

Volanti does not guarantee availability or recovery of data after that period. Without prejudice to the foregoing, it may retain minimal backup copies if required by accounting, regulatory rules, or for defense against potential claims.

14. Preventive Suspension of Service

Volanti may temporarily suspend the Service without prior notice in case of:

• Reasonable suspicion of misuse or fraud.
• Material breach by the Client.
• Technical risks that compromise system integrity.

Preventive suspension does not give rise to compensation.

15. Technical Non-Competition

For the term of the agreement and for 12 months after termination of the relationship between the Parties, the Client shall refrain from using the Platform to develop, directly or indirectly, software solutions that compete with Volanti’s service.

16. Reuse of Feedback and Anonymized Data

Volanti may use data derived from use of the Platform—including conversations, metrics, behavior patterns, interactions, and configurations—for development, training, and continuous improvement of its systems, algorithms, and artificial intelligence agents.

Such reuse shall always be in aggregated and disassociated form without directly identifying the Client or its users. The Client expressly authorizes Volanti to incorporate such derived knowledge into the development of new features, products, or services, present or future.

17. Information Security

Volanti will implement reasonable technical and organizational measures to protect the security, confidentiality, and integrity of the Platform, without committing to specific regulations unless expressly agreed.

18. Assignment of Agreement

The Client may not assign this agreement without Volanti’s prior written consent. Volanti may assign it to affiliated companies, parent entities, or acquirers of its business, upon notice to the Client.

19. Non-Exclusivity

This agreement implies no exclusivity. Volanti may offer similar services to other clients, including the Client’s competitors.

20. Independence of the Parties

Nothing in these General Terms or any particular agreement shall be construed as a partnership, franchise, agency, employment relationship, or association of any kind between the Parties. Each party acts at its own risk.

21. Force Majeure

Neither Party shall be liable for failure to perform its obligations when such failure is due to force majeure, including but not limited to: natural disasters, pandemics, power outages, widespread internet failures, governmental acts, or armed conflicts.

22. Jurisdiction and Applicable Law

Applicable law and competent jurisdiction shall be determined according to the Client’s country of domicile:

• Argentina: Laws of the Argentine Republic. Jurisdiction: arbitration before the Centro Empresarial de Mediación y Arbitraje (CEMA), based in CABA. Resolution shall be by a single arbitrator, and the award shall be final and binding. Authorized distributor: Mango360 S.A.S.
• In other countries not listed, the laws of the State of Delaware (USA) shall apply, and exclusive jurisdiction shall be the federal or state courts of New York, NY.

23. Notices and Contact

All notices related to these Terms shall be made through official channels designated by Volanti (email, control panel, or in-Platform notification). Notice shall be deemed valid from the time of sending or publication.

24. Effectiveness and Changes

These Terms take effect from the moment:

• The Client signs the Subscription Agreement, or
• They accept contracting electronically, or
• They effectively use the Service.

Volanti may update these Terms periodically. Unless otherwise stated, changes shall be deemed tacitly accepted if the Client continues using the service.

If any change implies a price increase or a substantial additional obligation, a trial period and right to terminate without penalty will be offered.

25. Language and Official Version

This English translation is provided for convenience. The Spanish version of these Terms at volanti.ai/terms.html constitutes the official binding version for all legal purposes. In case of discrepancy between translations, the Spanish version shall prevail.

Versión en español